Privacy Policy

Last Updated: 09/07/2026

This Privacy Policy explains how our independent support network (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit our website (the “Site”) or contact our support hotline.

Important Note: We are an independent, third-party informational and referral service. We are not affiliated with, endorsed by, or connected to Patientnotebook, Waystar, or any specific healthcare provider.

Information We DO NOT Collect

Because we are a third-party support and educational service, we never ask for, collect, store, or process:

• Protected Health Information (PHI): We do not collect medical records, diagnosis information, or treatment histories.
• Financial Data: We do not collect, process, or store credit card numbers, bank account details, or Social Security Numbers. All payments are processed on the official, secure third-party billing portals.

Information We Collect

We only collect basic information necessary to provide our support services and improve our website:

• Information You Provide to Us: When you fill out our contact form or call our support hotline, we may collect your name, email address, phone number, and the general nature of your technical issue.
• Information Collected Automatically: When you browse our Site, we automatically collect basic analytics data, including your IP address, browser type, device type, and the pages you visit. We use tools like Google Analytics to understand how visitors use our Site so we can improve the user experience.

How We Use Your Information

We use the information we collect to:

• Provide the customer support and troubleshooting assistance you request.
• Connect you with our referral network of support agents.
• Improve our website’s content, layout, and functionality.
• Respond to your inquiries via email only.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to data brokers. However, because we operate as a referral network, we may share your basic contact information (such as your phone number or the nature of your technical issue) with our trusted third-party support partners strictly for the purpose of resolving your inquiry.
We may also disclose information if required to do so by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

Third-Party Links

Our website contains instructional links to official third-party websites (such as www.patientnotebook.com). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the privacy policy of every site you visit before entering your credentials or payment information.

Security of Your Data

The security of your data is important to us. We use standard administrative and technical safeguards to protect the personal information submitted to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: support@patientnootebook.com